Frequently ask questions

No, you don’t need an account although it offers additional benefits like access to your purchase history, the ability to save your complete contact information and information related to your payment method which will facilitate your future purchases.

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Yes. Create an account and subscribe to our newsletter receive discounts and promo codes by email.

Darpro accept Visa, Mastercard, Amex and major credit cards as well as PayPal payments.

Yes. Darpro offers the possibility to return it to us within 15 days of receipt of your order for a refund excluding shipping costs. Make sure that the returned product meets all the criteria set out in the “Returns” section.

Contact Darpro customer service within 5 days of receiving your order and we will ship a replacement product upon receipt of the defective or damaged product.

All products sold by Darpro are guaranteed for a period of 90 days following receipt of your order and upon presentation of the original invoice. To process the return of a product under warranty, please contact Darpro customer service.

Yes. Please check the criteria in the Returns & Refunds section.

Delivery costs are based on an item’s size, the total order weight, the delivery type as well as your location and delivery distance. Before placing your order, a delivery cost estimation tool will allow you to know these costs related to your order simply by entering your postal code.

Once the transaction is completed, you will receive a confirmation email with a tracking number allowing you to track your package at each step prior to receipt. Than you can access the Order Tracking page to track the status of your order and the delivery status. You’ll also receive email notifications until you receive your order.

No. The customer’s signature is not required for home delivery of packages shipped by our partner carriers. The carrier will leave the package in front of the house or near the front door.

Yes, for orders over 150$. Please verify the complete shipping terms here. 

No. We suggest you choose the Pickup in person option to pickup your order the same day.

Instant Buy: Please send us a email or call us inside 24h so we can cancel your order and send you a 100% refund. After 24h the fulfillment process start (Pick, Pack and Ship) so we can’t cancel your order.

Pre-orders: Send us a email or call us before closing of the pre-order sell to receive a 100% refund.

Once your order is cancelled, you’ll be able to place a new order.

Instant Buy: Please send us a email or call us inside 24h so we can modify your address. After 24h the fulfillment process start (Pick, Pack and Ship) so we can’t modify your order.

Pre-orders: Send us a email or call us before closing of the pre-order sell.

Once the transaction is completed, you will receive a confirmation email with a tracking number allowing you to track your package at each step prior to receipt. Than you can access the Order Tracking page to track the status of your order and the delivery status. You’ll also receive email notifications until you receive your order.

Simply complete your online order by choosing the option “Pick up in person”. When your order is ready, a customer service agent will contact you to arrange a pick-up time.

No. All online transactions require you to pay online.

Please bring a printed copy of your invoice. The employee who will greet you will ask you to show photo identification.

Yes. Just make sure that this person has the invoice proving your purchase. 

Go to My Account section and create your account  with username and password. Or at the Checkout page you can create an account before confirming your purchase.

Go to My Account section and edit your profile.

Go to My Account section > My Orders or check your email for your invoice.